Client Feedback-People Know what helps

Inevitably a power imbalance exists between workers and those they work with, so many people are not familiar or comfortable with giving feedback. If we want to hear people’s voices we sometimes need to help them to develop the skills they need to contribute to a genuine and authentic conversation. This workshop explores the challenges of getting feedback that helps us improve the way we do things as well as measuring people’s satisfaction levels.

This workshop considers the context of the workplace and the impact this has on how workers ask for feedback reflects on the values and beliefs they have about asking for and receiving feedback. Looks at a range of methods of collecting feedback.
Considers skill development for clients to encourage genuine participation.
Offers practice questions that enhance the likelihood of getting good quality feedback.

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